Dies irae - dies illa !
Forgive me, please: I am nearly two months late in passing on this news.
Finally, there is closure of a kind.
It is the wrong kind, sadly: the Ombudsman has rejected my complaint.
I am not too upset, for several reasons. Firstly, the FOS is so busy that it was apparent to me that a complaint such as mine was not going to have a good chance of attracting adequate attention: it's always easy for an adjudicator to say "no".
Secondly, time had inevitably dampened my outrage.
I may post at a later date summarising why, in my view, the complaint in fact raised serious issues, but "don't wait up".